FAQs

1. What is the current lead time for Ricoh Direct Thermal products?

Our target lead time for all Ricoh direct thermal products is 72 hours after the receipt of an order. However, this can fluctuate due to a variety of factors such as product, time of year, etc. Please reach out to your Ricoh sales executive to confirm current lead times before placing an order.

2. How do I find the length of a roll?

To calculate the total length of a roll, you will need the core diameter, roll diameter as well as the paper thickness. Once you have this information, you can use our Roll Length Calculator on our Conversion Tools page to find the length in feet, inches and meters.

Roll Length Calculator

3. How do I order a sample roll?

Ricoh is proud to offer free sample rolls for our customers. All sample rolls are 8.5” x 500’. If you are interested in requesting free sample roll, please visit our Contact Us page and select Request a Sample from the drop down menu.

Contact Us Form

4. How do I submit a product claim?

In order to process a claim, please visit our Contact Us page and select Submit a Claim from the drop down menu. Please be prepared to provide your name, contact information, a brief description of the issue, as well as amount of material. Supporting documents such as freight bill(s), roll tag(s) and photo(s) may be requested upon follow up, for review. Alternatively, you can contact our claims coordinator- Deborah Knight at 1-800-843-7058. Due to the custom nature of our products, we do not accept returns without written consent.

Contact Us Form

5. Do I have to purchase a master roll?

We are proud to offer our most popular product: N140LA G25 in less than master roll increments. More information regarding available lengths can be found in our Master Roll Information page. All products outside of N140LA G25 must be ordered by the master roll.

Master Roll Information

6. What are the lengths of your master rolls?

Our master roll lengths are standardized at 65,000’. If you are looking for product options at less than 65,000’ please visit our Master Roll Information  page to learn more about our offerings available for less than master roll length.

Master Roll Information

7. Do you sell offcut inventory?

Yes! We offer offcut inventory available for purchase. More information as well as a current inventory list can be found on our Available Offcut Inventory page. Please note that offcut inventory is available on a first come, first served basis. Inventory is not guaranteed until the time of orders. For more information, or to place an order, please reach out to customer service at 1-800-843-7058.

Available Offcut Inventory

8. Where can I find product spec sheets?

We are proud to provide in depth technical spec sheets for your convenience. You can find a direct thermal product overview along with individual spec sheets on our Direct Thermal Labels products page. Thermal transfer ribbon product overviews & spec sheets can be found on our Thermal Transfer Ribbons products page.

Direct Thermal Labels

Thermal Transfer Ribbons